Outage Center | Consumers Energy (2024)

FAQs

How long do most power outages last? ›

Average Duration of Power Outages

On average, most technical or minor outages in the USA last about 1-2 hours. However, those caused by major natural disasters can extend for days or even weeks.

Contact Us

Call 1-800-DIAL-DWP (1-800-342-5397) or go online to ladwp.com/outages.

1-800-436-PSEG (7734).

You can also call us at 800-477-5050 to report your power outage. When you call you can choose to use our automated system or speak to a Customer Service Representative. Please be prepared to provide the specific address or location of the outage so our repair crew can get there as quickly as possible.

Depending on the amount of water remaining in the pipes, you might be able to flush your toilet several times while the power is out. Eventually, however, your tank won't fill up anymore because the pumps are down. When this happens, you will need to flush your toilet manually by pouring in a bucket of water.

As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.

Residential service may be shut-off, after proper notice, Monday through Thursday, 8:00 a.m. to 4:00 p.m. A utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.

Disrupt communications, water and transportation. Close retail businesses, grocery stores, gas stations, ATMs, banks and other services. Cause food spoilage and water contamination. Prevent use of medical devices.

At the request of JCP&L, customers without power are encouraged to report their outage by calling 1-888-LIGHTSS (1-888-544-4877), clicking the “Report Outage” link on www.firstenergycorp.com, or by texting "OUT" to 544487.

In January 1996, Detroit Edison established a holding company — DTE Energy. “DTE” was selected because it was the existing stock symbol for Detroit Edison. “Energy” was chosen to represent the company's vision to provide integrated energy (not just electric) solutions to customers.

How do I report a damaged power line? ›

0800 40 40 90

tell us where the emergency is. If you don't know you can describe the area or look for road signs. explain what's happened and what you can see. give your name and phone number.

Under service quality rules issued by the Michigan Public Service Commission in 2023, utilities in the state are obligated to credit customers who experience a power outage lasting longer than 120 hours during a state of emergency, an outage lasting longer than 16 hours under normal conditions, or more than seven ...

Most power outages can be restored within hours, but those caused by storms or violent winds that damage electrical lines and equipment can linger for days or even weeks.

Utility workers can fix a minor incident, such as a fallen power line, in around 2-3 hours. But when the cause of a blackout is severe weather or a natural disaster, you can expect to be out for several days and even months in some extreme cases.

Planned power cuts and how they work

Each planned power outage is likely to last around three hours, and in emergency cases, this could be longer. You'll be contacted before it's planned, with the details of the time when the power will be cut.

Intermittent Internet Outages

These outages can vary in duration, ranging from a few seconds to several minutes or even hours.